Welcome To Our Help Desk
Answers for all your questions!
Here you will find the answers to your questions about shopping this site, your order, payment options and more. Simply select from the categories below or contact us at:
Phone: 877-447-4769 Fax: 616.399.0997
COMPANY INFORMATION
About Great Garden Plants
Click here to read about Great Garden Plants
SHIPPING
Shipping Charges
Our shipping method is Fed Ex Home Delivery. Your total shipping charges will automatically compute during the checkout prior to the completion of your order.
We ship to the 48 contiguous states
Most items may be shipped to the 48 contiguous United States via Fed Ex Home Delivery.
Shipping costs for orders placed on this site are based on the following table:
Order Total | Shipping Charges |
Up To $ 25.00 | $ 9.95 |
$ 25.00 - $ 50.00 | $ 11.95 |
$ 50.01 - $ 75.00 | $ 13.95 |
$ 75.01 - $100.00 | $ 16.95 |
$100.01- $150.00` | $ 19.95 |
$150.00 + | 15% of order total |
When Will My Order Ship
USDA Zones | Delivery Schedule |
8-9 | March 1, 2010 |
7 | March 22, 2010 |
6 | April 5, 2010 |
5 | April 12, 2010 |
4 | April 26, 2010 |
3 | May 24, 2010 |
Shipping Restrictions
Regulatory restrictions prohibit us from shipping outside the 48 contiguous states. A few states have restrictions prohibiting us from shipping specific plants.
The Quick Facts Box (under product and collection pages) denotes more specific information whether that item has restrictions and to what states.
All orders require a street address.
Hardiness Zones
The United States Department of Agriculture (USDA) has devised a system to provide gardeners with a basic guide to plant hardiness. The Hardiness Zone Map system divides the United States and Canada into numbered zones based on lowest average winter temperature. Even within a zone, different micro-climates exist, such as large urban areas which may be warmer or land is situated at different elevations.
What Effects Plant Hardiness?
The Hardiness Zone Map is a valuable tool but it is not foolproof. There are a variety of factors that can influence the hardiness of a given plant in a garden.These factors include:soil type, drainage, snow cover, exposure to wind, winter, rainfall (or lack of), as well as fluctuations in temperature.
PAYMENT
Payment Options
Great Garden Plants gratefully accepts the following credit cards:
American Express
Discover
MasterCard
Visa
For your security, the billing name and address must match that of the credit card used for payment. WE DO NOT BILL YOUR CREDIT CARD UNTIL TIME OF SHIPMENT!
Payment Security
Great Garden Plants uses world-class security platform, VeriSign, to protect your data so that your personal information is never compromised.
ON-LINE STORE INFORMATION
Contact Us
Toll-Free By Phone: 877-447-4769
Summer Hours: 8:30am-5:00pm (Eastern) Mon-Fri
Saturday & Sunday (Closed)
Fax: 616-399-0997
By email: custserv@greatgardenplants.com
Our plant sizes include:
- Jumbo 1-Quart Pots - Most of our perennials are grown in this size so that your garden will get off to a great start the first season.
- Jumbo 2-Quart Pots - Most of our shrubs, small trees, Knock Out roses, and vines are in this size because they grow larger and will establish quicker in your garden.
- Eco-Roots - Our earth-friendly daylilies are absent of any pot or soil and can be planted directly into the ground. Beautifully grown and shipped fresh from the grower. They are easy to ship, easy to grow, and environmentally friendly.
Click here for our Glossary of Garden Terms.
GUARANTEES/RETURNS
Our Amazing Triple Guarantee
We want you to be fully satisfied with every item that you purchase from Great Garden Plants. Our plants are guaranteed to grow through the first season (zone hardy in your area) and meet all your expectations for value, size and trueness to their name and description. IF NOT DELIGHTED with Great Garden Plants - You will get your money back, period!
Guarantee #1 - Robust Growth: Our plants are guaranteed to grow through one full year - the initial growing season with new growth the second year (Zone hardy in your area).
Guarantee #2 - Best Value: If you can find a better plant with killer roots for the same price, we will refund the difference.
Guarantee #3 - It will be beautiful: Our plants will meet all your expectations in color and form.
Return Rules and Restrictions
We want you to be fully satisfied with every item that you purchase from Great Garden Plants. If you are not satisfied, please contact us immediately at 877-447-4769.
If there is a reason you must return the order, you must contact us for an authorization number. All returns must be authorized by Great Garden Plants, Inc. We cannot be held responsible for any unauthorized returns.
SAFETY, SECURITY, AND PRIVACY
Secure Shopping Guarantee
You don't have to worry about secure shopping at Great Garden Plants, Inc. We keep your order information secure by using industry leading edge security technology, best practices and a team of certified senior-level professional to help keep your order secure.
Great Garden Plants values your privacy. Refer to our Privacy Policy for more information.
Terms & Conditions
Refer to our Terms and Conditions for more information.
ORDERING
Shopping Cart
When you select an item from Great Garden Plants, Inc, it is placed in your Shopping Cart. Items placed in your Shopping Cart will remain there until you decide to purchase or remove them.
- Review your order. This ensure the accuracy & quantity of items selected.
- Update the quantity. To do this, simply click the update button and type in the quantity you wish to purchase.
- Remove an item from your Shopping Bag. To remove an item, click on ‘Remove'
- Return to shopping. If you wish to continue shopping, the shop Carting cart will automatically store the items already selected. At any time during your shopping experience, you can return to your Shopping Cart by clicking on "View Cart'"
Checkout
You are now ready to complete your purchase.
If you are a Registered Customer or New Customer and have an account with Great Garden Plants, follow these simple Checkout steps.
New Customers
- Sign In - If you do not wish to create an account at this time, simply proceed by clicking "Continue to purchase as a guest". You will have the option to create an account later.
- Benefits of creating an account:
Your e-mail address serves as a convenient way to receive important information about your order and serves as your Great Garden Plants account identification. Please call Toll Free 1-877-447-4769 for changes on your order.
- Benefits of creating an account:
- Select Billing and Shipping Address - Next, select or add the billing or shipping address.
- About Shipping Address: We cannot deliver to PO Box numbers. Please make sure you indicate your street address.
- Select Shipping Option: Most items will be shipped to the 48 contiguous United States via Fed Ex Home Delivery. Business days are from Tuesday-Saturday, excluding federal holidays within the United States. (Please note:during a very busy rush season - it may take up to 2-3 weeks to process your order).
- Select and Enter Payment Options - At this time, you must verify your billing adding address and enter your payment method. You can click on the red bar on the bottom to review your order.
- Review and Submit - On the Review and Submit page, you can review your entire order, including shipping address, shipping method, and billing information, all which can be edited at this point. You will also see your applied discounts and promotions.If your special offer/discount DOES NOT appear in the section. Return to VIEW CART and enter information here. For any special shipping instructions, please enter in the box provided on the bottom.
- Receipt - After you complete the checkout process, a confirmation will be sent. Print this receipt and save the order information for your records. You will need this information for all references to your order. Please note: You cannot change or cancel your order online once it has been placed. Please contact our Customer Service Department at 1-877-447-4769 for changes or cancellations.
Returning Customers:
If you are a Returning or Registered customer and have an account with Great Garden Plants, follow these simple Checkout steps.
- Sign In - First, sign in using your email address and password. If you forgot your password, click here. Your email address serves as a convenient way to receive important information about your order and serves as your Great Garden Plants account identification.
Your account stores information such as order history and your billing and shipping address. The password assures that only you can have access to your account information. - Select Billing and Shipping Address - Next, select or add the billing or shipping address.
- About Shipping Address: We cannot deliver to PO Box numbers. Please make sure you indicate your street address.
- Select Shipping Option: Most items will be shipped to the 48 contiguous United States via Fed Ex Home Delivery.Business days are from Tuesday-Saturday, excluding federal holidays within the United States. (Please note:during a very busy rush season - it may take up to 2-3 weeks to process your order).
- Select and Enter Payment Options - At this time, you must verify your billing adding address and enter your payment method. You can click on the red bar on the bottom to review your order.
- Review and Submit - On the Review and Submit page, you can review your entire order, including shipping address, shipping method, and billing information, all which can be edited at this point. You will also see your applied discounts and promotions. If your special offer/discount DOES NOT appear in the section, return to VIEW CART and enter information here. For any special shipping instructions, please enter in the box provided on the bottom.
- Receipt - After you complete the checkout process, a confirmation will be sent. Print this receipt and save the order information for your records.You will need this information for all references to your order. Please note: You cannot change or cancel your order online once it has been placed. Please contact our Customer Service Department at 1-877-447-4769 for changes or cancellations.
Redeeming A Promotional and Discount Code
- Enter your promotional or Discount code on the View Cart Page.
- If your promotional code qualified, your deduction will be displayed on Review and Submit
Sales Tax
State Law require that we charge applicable sales tax to the state of Michigan
Payment Options
Great Garden Plants, Inc accepts the following credit cards:
American Express
Discover
MasterCard
Visa
Emails About Your Order
After you place your order, you will receive e-mails about your order. Below are examples of e-mails you might receive:
- Order Confirmation - This e-mail confirms that we have received your order. It includes your order number. Keep this e-mail for your records.
- Shipment Confirmation - This e-mail confirms that your order has shipped. You may receive multiple e-mails depending on the items you selected. The arrival time of your order depends on the shipping method selected and your shipping location
- Important notice about your order - There are a few reasons why you would receive this e-mail, including: difficulty in processing your order, inability to ship to the address provided, duplicate order, or cancellation of order. Should you receive a notice like this, please call a Customer Service specialist at 1-877-447-4769 immediately so the problem can be addressed.
Changing or Cancelling Your Order
After you have clicked 'Click Here NOW to Submit Your Order' your order begins to process and you cannot cancel or change your order online. Feel free to call our customer service staff at 1-877-447-4769 so that they can provide you with any needed assistance.
When to Order
We are pleased to accept your order at any time of the year. We encourage ordering early for best availability as supplies may be limited. We do not automatically substitute without your permission
Finding A Product
There are many ways to find the product you are looking for on http://www.greatgardenplants.com/:
Searching by Keyword, item number in the search box. No matter which method you use, you will find a variety of sorting functions to help you find what you are looking for.
If you are unable to locate the item you wish to purchase, feel free to drop us a line at CustServ@greatgardenplants.com. If possible, supply us with the botanical name and quantity. We will try our best to locate this product for you.
YOUR ORDER
Order Status
Information goes here.
Tracking Your Order
Information goes here.
Cancellations
Cancellations due to Order Processing Difficulties
Occasionally orders or parts of an order are cancelled for various reasons, including:
- Item(s) not available
- Difficulty in processing your payment information
- Cannot ship to address provided
- Duplicate order was placed
After you have clicked 'Click Here NOW to Submit Your Order' your order begins to process and you cannot cancel or change your order online. Feel free to call our customer service staff at 1-877-447-4769 so that they can provide you with any needed assistance. Due to our processing schedule, we are unable to cancel any items two weeks prior to the requested ship date.
Back Orders
Due to numerous variables, items may need to be back-ordered because they were not ready at time of processing your order.
YOUR ACCOUNT
Opening An Account
Opening an account on Great Garden Plants, Inc. is easy. Simply register when you place an order, you will be prompted to log in with your email address and password. An account offers you a safe, easy and fast way to order.
Start Reaping the Benefits
You will receive these green benefits when you register:
- Free Plant - You will receive a free plant when you order from us. (see details)
- News and Exclusive Offers - When you sign up to receive e-mail updates on special promotions, sales alerts, new product announcements and more!
- Faster Checkout - Save your billing and shipping information to make ordering and checkout quick and easy!
