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No Risk 30 Day Guarantee

We guarantee that you will be satisfied with your purchase and that your plants will arrive healthy, free of pests and diseases, and true to name.  If for any reason you are dissatisfied, notify us within 30 days of receipt of your order and we will refund you.

Fall Guarantee

Notify us within 7 days if you have a concern about orders shipped in autumn so we can make a note of it.  Warranty on such plants is extended to May 31 of the following year.  See Product Care section below.

Our Larger Root Systems

We ship jumbo size plants with hefty root systems that outperform smaller plants obtained form other mail order nurseries.

Shortages/Damages

We take great pride in our packaging.  Please contact us immediately for any damaged boxes or shortages.  (Please note: multiple boxes shipped by Fed Ex might not always arrive the same day)

Dormant Plants

Any plant shipped dormant in the spring is guaranteed to break dormancy even if it takes more than one month.  Call us directly if you have any concerns.

Photos

Photos of the plant(s) will be required so that we may provide the best assistance possible

Refunds

A plant refund is based on the plant cost less discounts and shipping charges.  Allow up to 2 weeks for processing.  We reserve the right to request a return of an item.

Product Care

After 30 days, we cannot be responsible for product that is in your care.  This includes overwintering, animals, insects, diseases, poor planting, plants beyond their hardiness zone, drought, flooding, etc.  Our expert staff is here to assist you with any problem you may be experiencing.  Our goal is that you are successful with our product.

Our Record

GreatGardenPlants.com has successfully shipped high quality plants for more than ten years.  We take great pride in the quality of our product.