Ordering FAQs

Who is Great Garden Plants?

With over ten years of experience selling plants online, GreatGardenPlants.com is your complete resource for high quality garden plants, succulents, perennials, groundcovers, shrubs and more - all shipped directly to your door. Located in Grand Haven, Michigan, our plants are carefully selected, expertly packaged, and ready to find their new home in your garden. Our goal is to provide the plants, answers & inspiration you need to be successful, whether you're buying your first plant or your five hundredth. You'll find the newest varieties as well as tried and true garden classics, chosen and grown by plant lovers just like you.

What products do you offer?

We specialize in a wide variety of sun perennials, shade perennials, long-blooming roses, colorful heucheras, durable coneflowers, & drought-proof sedum and sempervivum. We also have a wide selection of shrubs and hedge plants, and fast-growing ground covers for sun or shade.Browse all of our plants here.

What product sizes are available?

Our plants are sold in sizes ranging from 3" for certain hardy succulents to true one-gallons for Proven Winners ColorChoice Shrubs. The complete guide to our plant sizes can be found here.

Do you offer any kind of discount codes?

While we pride ourselves on quality and value, we do occasionally offer discount codes for even greater savings. The best way to find out about them is to sign up for our informative e-newsletter. You'll not only get advance notice of sales and offers, you'll also learn a lot about plants and gardening! We are not responsible for erroneous discount codes offered on third-party websites.

Does Great Garden Plants have a guarantee?

We want you to be fully satisfied with every item that you purchase from us. All of our plants are backed by our 30 Day Risk Free Guarantee:

We guarantee that you will be totally satisfied with your purchase and that your plants will arrive healthy, pest & disease free and true to name. If for any reason you are not satisfied, notify us within 30 days of receipt of purchase and we will refund your order.

Fall Guarantee

The warranty on plants shipped in fall extends to May 31 of the following year. However, please inform us within seven days of receipt of any issues or concerns so that we may make a note of it then. Our fall guarantee does not cover plants that are not hardy in your location, so please verify your USDA hardiness zone before ordering. If you have any questions, give us a call and we can help you determine if the plant you want will survive winter in your area. Our Larger Root Systems We ship robust plants with hefty root systems that out-perform smaller plants shipped by other companies. Shortages/Damages We take great pride in our packaging. Please contact us immediately for any damaged boxes or shortages. (Please note: multiple boxes shipped by Fed Ex might not always arrive the same day) Dormant Plants Any plant shipped dormant in the spring is guaranteed to break dormancy even if it takes more than one month. Call us right away with any concerns. Photos At times, we might graciously ask for photos to provide the best assistance possible Refunds A plant refund is based on the plant cost less discounts and shipping charges. Allow up to 2 weeks for processing. We reserve the right to request a return of an item. Product Care After 30 days, we cannot be responsible for product that is in your care. This includes overwintering, animals, insects, diseases, poor planting, plants beyond their hardiness zone, drought, flooding, etc. Our expert staff is here to assist you with any problem you may be experiencing. Our goal is that you are successful with our product.

I placed an order and would like to add to or change it. How do I do that?

If you would like to make changes to an existing order, please call us at 877-447-4769. Changes can be made up until one week before your order ships. If you selected a ship date within three business days of the date you placed your order, we are unable to accommodate any changes, including cancellations.

What should I do if something is wrong with my order when it arrives?

If boxes arrive damaged, please take photos of the damage and call (877-447-4769) or e-mail us for further instructions. If you have any concerns about the condition of the plants, take photos and contact us as soon as possible.

Do you print a catalog?

No. Instead, we pass the savings on to you here on our website.

Can I request you carry a certain item?

Yes! We'd be delighted to hear from you. You are welcome to contact us any time.

I've got plants in my cart and am trying to check out, but your site won't let me. What's going on?

Most likely, the issue is that certain plants in your cart cannot be shipped to your state due to agricultural restrictions. This will prevent you from checking out entirely until the restricted products are removed from your cart. To resolve this issue, look over your cart carefully for any message about restricted states. If you are still having trouble, please contact customer service at 877-447-4769.

Can I cancel my order?

We understand that things change and you may need to cancel your order for a number of reasons. We're happy to accommodate order cancelations up to 3 business days before your order ships. If you selected a ship date within three business days of the date you placed your order, we are unable to accommodate any cancellations.

Can I return my plants?

Unfortunately, we are not able to accept returns on any of our plants. If your plants arrive damaged or you're dissatisfied with your order, please reach out to us within 30 days of receipt of purchase so we can find a solution that works for you.

I see that a plant I bought is on sale. Can I apply a discount code or sale price to a previous purchase?

Unfortunately, our sale prices and offers are not valid on previous purchases.

Plant FAQs

What products do you offer?

We specialize in a wide variety of sun perennials, shade perennials, long-blooming roses, colorful heucheras, durable coneflowers, & drought-proof sedum and sempervivum. We also have a wide selection of shrubs and hedge plants, and fast-growing ground covers for sun or shade. Browse all of our plants here.

What product sizes are available?

Our plants are sold in sizes ranging from 3" for certain hardy succulents to true one-gallons for Proven Winners ColorChoice Shrubs. The complete guide to our plant sizes can be found here.

How big are the plants themselves when you ship them?

Plant size varies widely depending on the variety that you purchase and the time of year. Only on our arborvitae for hedging do we promise a minimum plant height; see each variety's page for more details. The important thing when it comes to purchasing plants, whether online or in a garden center, is that they have a full, robust root system, and that's what we prioritize in our growing. The more roots a plant has, the more energy it can put into growing once it is planted in your garden.

How fast will the plants that I order from you grow?

It's hard to say for certain, since so many factors - like weather, soil type, watering, fertilizing, and not least of all, the type of plant you purchased - all come into play. Perhaps you're familiar with the old saying about plants: first year sleep, second year creep, third year leap. This applies to plants in the garden center as well as plants you purchase online. They generally spend their first year growing roots in their new home, the second year they have more energy to put into growth, and the third year, they are growing and flowering vigorously. With proper care, most perennials and shrubs should grow anywhere from several inches to several feet (in the case of arborvitae like Full Speed A Hedge and Green Giant) a year once they are established.

How many plants are in each pot you sell?

It depends on the type of plant. For shrubs and most clump-forming perennials (like grasses, coral bells, lavender), it will be one plant with multiple stems coming from it. For plants that spread, like ground covers, it will usually be one plant that fills the pot. Plants that create offsets, like hens and chicks, will vary depending on the exact variety and the time of the year, but generally contain one large center plant with several smaller plantlets.

How are your plants grown?

Our container-grown perennials and shrubs are grown in our climate-controlled greenhouses in Western Michigan. They have been in a cool greenhouse and can withstand some light frost (30-32°F). We try to keep our plants cool so they can better adjust to their new outdoor environment, especially early in the season.

Does Great Garden Plants have a guarantee?

We want you to be fully satisfied with every item that you purchase from us. All of our plants are backed by our 30 Day Risk Free Guarantee:

We guarantee that you will be totally satisfied with your purchase and that your plants will arrive healthy, pest & disease free and true to name. If for any reason you are not satisfied, notify us within 30 days of receipt of purchase and we will refund your order.

Fall Guarantee

The warranty on plants shipped in fall extends to May 31 of the following year. However, please inform us within seven days of receipt of any issues or concerns so that we may make a note of it then. Our fall guarantee does not cover plants that are not hardy in your location, so please verify your USDA hardiness zone before ordering. If you have any questions, give us a call and we can help you determine if the plant you want will survive winter in your area. Our Larger Root Systems We ship robust plants with hefty root systems that out-perform smaller plants shipped by other companies. Shortages/Damages We take great pride in our packaging. Please contact us immediately for any damaged boxes or shortages. (Please note: multiple boxes shipped by Fed Ex might not always arrive the same day) Dormant Plants Any plant shipped dormant in the spring is guaranteed to break dormancy even if it takes more than one month. Call us right away with any concerns. Photos At times, we might graciously ask for photos to provide the best assistance possible Refunds A plant refund is based on the plant cost less discounts and shipping charges. Allow up to 2 weeks for processing. We reserve the right to request a return of an item. Product Care After 30 days, we cannot be responsible for product that is in your care. This includes overwintering, animals, insects, diseases, poor planting, plants beyond their hardiness zone, drought, flooding, etc. Our expert staff is here to assist you with any problem you may be experiencing. Our goal is that you are successful with our product.

Can I request you carry a certain item?

Yes! We'd be delighted to hear from you. You are welcome to contact us any time.

Shipping FAQs

How big are the plants themselves when you ship them?

Plant size varies widely depending on the variety that you purchase and the time of year. Only on our arborvitae for hedging do we promise a minimum plant height; see each variety's page for more details. The important thing when it comes to purchasing plants, whether online or in a garden center, is that they have a full, robust root system, and that's what we prioritize in our growing. The more roots a plant has, the more energy it can put into growing once it is planted in your garden.

Where can you ship to?

We ship to the contiguous 48 states.

However, a few plants are restricted and cannot be shipped to certain states. Please check the product page for any relevant restrictions for that plant.

What are your shipping charges?

Our shipping team is committed to providing the service for our customers, keeping costs low while still providing the careful packaging and rapid shipping that plants require. Our 2021 shipping charges are as follows: Order Total // Shipping Charges

$0.01 - $44.99 // $ 12.95

$45.00 - $94.99 // $ 4.95

$95.00+ // FREE

How do you ship my order?

Orders to the 48 contiguous states are delivered by Fed Ex Home Delivery. We've had great results with Fed Ex and think they do the best job in keeping your plants safe during transit.

Your shipping charges will automatically compute during checkout prior to the completion of your order.

Can I combine multiple orders to qualify for free shipping?

During periods where we are offering a free shipping promotion, it is possible to combine orders to qualify. However, please call us at 877-447-4769 to add items so that we can apply the discount.

When will I receive my order?

We will select, pack, and ship your order within 2-3 business days of the date you select at checkout, once your growing zone is opened for the season. All orders ship directly from our dock in West Michigan; how long it takes for your order to arrive depends on your distance from our greenhouses.

I think part of my order is missing, what should I do?

Larger orders sometimes ship in two or more boxes. These boxes are sometimes delivered at different times and not all at once. Double-check your tracking to confirm that box boxes of your order are marked as delivered. If both packages are marked as delivered or your order only shipped in one box, and you are still missing plants, let us know! Please call us at 877-447-4769 and let us know which plants are missing so we can issue a replacement order or refund.